Privacy Policy

Thank you for using LiveDemo (“Service”) provided by Telltrail Ltd. (“Company”, “us”, “our”, “we”).

Our Promise

Your privacy is very important to us. We know that you care how information about you or the entity you represent is used and shared, and we appreciate your trust.

Accordingly, we have developed this Policy in order for you to understand what we collect, and how we make use of your personal information.

  • We promise that we will never share your personally identifiable information with any third party company.
  • We promise that you will never receive spam from us.
  • We promise to protect your information using the highest security standards.

What We Collect

We only collect information that you grant us access to during the setup flow, consisting of any messages and activities you can see in your public and private channels.

How We Use your Information

Any of the information we collect from you is solely used for the purpose of the Service, that is:

  • To provide our LiveDemo service which delivers storage and visibility to your messages;
  • To understand and improve our Service;
  • To improve our customer Service.

We do NOT share, sell or rent your personally identifiable information to any third party.

How We Protect your Information

Privacy goes with security. That’s why we take all steps necessary to protect your data. All communication with our website and application uses end-to-end SSL encryption with RSA 2048 bit. We also follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it.

Our Policy on “Do Not Track” settings

We honor Do Not Track settings and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Terms & Conditions

This Agreement (“Terms”) defines the Terms and Conditions under which Telltrail Ltd. (“Company”, “us”, “our”, and “we”) will deliver and support the Service (“LiveDemo”), as defined below. By using the Service, you agree to be bound by the terms and conditions of this Agreement.

By accessing or using the Service, you are accepting these Terms (on behalf of yourself or the entity that you represent), meaning that you acknowledge that you have read this Agreement, understand it and agree to be bound by it.


Account Creation. In order to use the Service, you must register for an account (“Account”) and provide certain information about yourself or the entity that you represent, as prompted by the setup flow. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information. The Company may suspend or terminate your Account in accordance with the Term and Termination Section.

Account Responsibilities. You are responsible for maintaining the confidentiality of your Slack login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify the Company of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. Company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

Use of Service

You agree to use the Service only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from United States or other relevant countries).

By accessing or using the Service, you may not:

  • modify or copy the Service;
  • use the Service for any commercial purpose, or for any public display (commercial or noncommercial);
  • attempt to decompile or reverse engineer the Service;
  • engage in any activity that interferes with or disrupts the Service (or the servers and networks which are connected to the Service);
  • remove any copyright or other proprietary notations from the information associated with the Service; or
  • transfer such information to another person or “mirror” the information on any other server.


To the maximum extent permitted by law, the Service is provided on an “as-is” and “as available” basis, and the Company (and our suppliers) expressly disclaim any and all warranties and conditions of any kind, whether express, implied, or statutory, including all warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement. We make no warranty that the Service will meet your requirements, will be available on an uninterrupted, timely, secure, or error-free basis, or will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe.


To the maximum extent permitted by law, In no event shall the Company be liable for any damages (including, without limitation, damages for loss of data or profit, due to business interruption, or any indirect, consequential, exemplary, incidental, special or punitive damages) arising from or relating to these terms or your use of, the Service.


Subject to this Section, these Terms will remain in full force and effect while you use the Service. We may suspend or terminate your rights to use the Service (including your Account) at any time for any reason at our sole discretion, including for any use of the Service in violation of these Terms. Upon termination of your rights under these Terms, your Account and right to access and use the Service will terminate immediately. You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our live databases. The Company will not have any liability whatsoever to you for any termination of your rights under these Terms, including for termination of your Account or deletion of your User Content.

Terms Modifications

The Company may revise these Terms for its Service at any time without notice. By using this Service, you are agreeing to be bound by the then current version of these Terms and Conditions.

Governing Law

Any claim relating to the Company’s Software shall be governed by the laws of United States of America.

Contact us

If you have questions or concerns regarding these Terms, please contact us at:

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