> Onboard new customers and users faster with interactive LiveDemos in welcome emails, in-app pages and onboarding checklists.

Canonical: https://livedemo.ai/docs/use-cases/customer-onboarding/

# Customer onboarding

Show new users the first steps to value, at their own pace.

## Recipe

1. **Map the first-week journey**: the 3–5 tasks every new customer must do.
2. **Capture one demo per task**. Use [branching](https://livedemo.ai/docs/edit-a-livedemo/branching/) when admins and users need different paths.
3. **Personalize** with the user's name via the `vars` [URL parameter](https://livedemo.ai/docs/share/url-parameters/#vars) when you embed in your app.
4. **Add a finish line**: [Celebrate completion](https://livedemo.ai/docs/edit-a-livedemo/misc-settings/) and a button to the real feature.
5. **Share**:
   - In welcome emails, as a [GIF that links to the demo](https://livedemo.ai/docs/share/share-into-email-platforms/).
   - In your app or onboarding checklist, as an [embed](https://livedemo.ai/docs/share/embed-on-website/), for example in [React](https://livedemo.ai/docs/share/embed-in-react-nextjs/).
   - In your customer wiki in [Notion](https://livedemo.ai/docs/share/embed-in-notion/).
6. **Track** who finished each demo in [Sessions](https://livedemo.ai/docs/analytics/sessions/), or send [embed events](https://livedemo.ai/docs/share/embed-events/) to your own product analytics.

## Tips

- Short beats complete. Three 6-step demos are better than one 18-step demo.
- Use [autoplay](https://livedemo.ai/docs/edit-a-livedemo/autoplay/) with voiceover for a "watch first" option.

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Next: [Product launches](https://livedemo.ai/docs/use-cases/product-launches/)