# Connect Help Scout to Intercom Using Zapier

> To connect Help Scout to Intercom, select Zap in Zapier, choose Help Scout as the trigger app, connect your account, and test the trigger. Then, select Intercom as the action app, connect your account, configure the action details, test the step, and publish your workflow.

Canonical: https://livedemo.ai/tutorials/connect-help-scout-to-intercom-using-zapier/
Apps: Zapier, Help Scout, Intercom
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/6929fef47dd0e157abed8b0a/preview?step=1

## Steps

1. From your 'Zapier' dashboard, select 'Zap'.
2. Click on the 'Trigger' field to select the event.
3. Search and select 'Help Scout' as your trigger app.
4. Select a trigger event.
5. Connect your Help Scout account.
6. Map your trigger details and click 'Continue'.
7. Click 'Test trigger'.
8. Search and select 'Intercom' as the action app.
9. Select an action event.
10. Connect your Intercom account.
11. Configure the action details and click 'Continue'.
12. Select 'Test step'.
13. Once the test is successful, click 'Publish'.