How to Add Agents in Zendesk
- George Apostolov
- 05 Sep 2025
Guide
Head over to the top-right corner and then click your 'Profile' icon.
Select 'View Profile' afterwards.
Subsequently, go to the left-side panel and click 'Manage in Admin Center'.
On the Admin Center tab, Tap the 'People' icon on the left-side corner.
Under the Team section, find and select 'Team Members'.
Click 'Create Team Member' to register and add a new agent.
Enter the name of the agent into the provided input field.
After that, provide the agent's active email address.
Once done, tap 'Next' to proceed.
Click the drop-down menu below 'Support Role' and then select 'Agent' from the list of provided options.
Finally, tap 'Save'.
After completing these steps, a new agent account will be added to your team.
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