How to Add Automation in Zendesk
- George Apostolov
- 05 Sep 2025
Guide
On the Admin Center tab, head over to the left-side panel and then click 'Objects and Rules'.
Scroll down to the Business Rules section and click 'Automations'.
Following that, tap the 'Add Automation' button at the top-right corner.
Write a unique title for the automation you're about to create.
After that, go to the Conditions section and then select your preferred conditions from the provided drop-down menus.
Next, access the Actions section below and choose your desired actions from the provided drop-down menus.
Once done, click 'Create Automation' to proceed.
After completing these steps, the automation will be created and enabled instantly.
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