How to Add Automation in Zendesk



Guide

  1. On the Admin Center tab, head over to the left-side panel and then click 'Objects and Rules'.

  2. Scroll down to the Business Rules section and click 'Automations'.

  3. Following that, tap the 'Add Automation' button at the top-right corner.

  4. Write a unique title for the automation you're about to create.

  5. After that, go to the Conditions section and then select your preferred conditions from the provided drop-down menus.

  6. Next, access the Actions section below and choose your desired actions from the provided drop-down menus.

  7. Once done, click 'Create Automation' to proceed.

  8. After completing these steps, the automation will be created and enabled instantly.

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