# How to Add Automation in Zendesk

> To add automation in Zendesk, navigate to Objects and Rules in the Admin Center, select Automations in the Business Rules section, and click Add Automation. Enter a title, choose your preferred conditions and desired actions from the drop-down menus, and click Create Automation to create and instantly enable it.

Canonical: https://livedemo.ai/tutorials/how-to-add-automation-in-zendesk/
Apps: Zendesk
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a023d243f01ed60a50304/preview?step=1

## Steps

1. On the Admin Center tab, head over to the left-side panel and then click 'Objects and Rules'.
2. Scroll down to the Business Rules section and click 'Automations'.
3. Following that, tap the 'Add Automation' button at the top-right corner.
4. Write a unique title for the automation you're about to create.
5. After that, go to the Conditions section and then select your preferred conditions from the provided drop-down menus.
6. Next, access the Actions section below and choose your desired actions from the provided drop-down menus.
7. Once done, click 'Create Automation' to proceed.
8. After completing these steps, the automation will be created and enabled instantly.