# How to Add Macros in Zendesk

> To add macros in Zendesk, click Apply Macro in the bottom-left corner, select a macro, and click Preview. Review the Public Reply message, choose a Status Category, click Apply Macro again, and select Submit as Pending to create and send the new ticket.

Canonical: https://livedemo.ai/tutorials/how-to-add-macros-in-zendesk/
Apps: Zendesk
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a2e44d673bd5aa8e6037a/preview?step=1

## Steps

1. Head over to the bottom-left corner, then click 'Apply Macro'.
2. Choose the specific macro you prefer to use and then tap the 'Preview' icon next to it.
3. Check the ready-made message under the Public Reply tab and specify your desired Status Category afterwards. Once done, click 'Apply Macro' to proceed.
4. Finally, click 'Submit as Pending'.
5. After completing these steps, a new ticket containing the macro will be created and delivered to the intended recipient.