# How to attach email to jira ticket

> To attach an email to a Jira ticket, download the email message from your email options menu, open the desired ticket in Jira, click the Attach button, and upload the downloaded .eml file.

Canonical: https://livedemo.ai/tutorials/how-to-attach-email-to-jira-ticket/
Apps: Jira
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a2f96d673bd5aa8e61e86/preview?step=1

## Steps

1. Go to your Email thread and find the options menu.
2. Find Download Message .
3. Open the Jira ticket you want to attach the email to.
4. Click on the Attach button.
5. Upload your downloaded email (.eml) file.