# How to Auto Assign Tickets in Zendesk

> To auto-assign tickets in Zendesk, navigate to Object and Rules in the Admin Center, open Triggers, and add an action. Select Assignee from the first drop-down menu, choose Ticket and your preferred agent from the second drop-down menus, and click Save to apply the changes.

Canonical: https://livedemo.ai/tutorials/how-to-auto-assign-tickets-in-zendesk/
Apps: Zendesk
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a2f99d673bd5aa8e61edf/preview?step=1

## Steps

1. On the Admin Center's main dashboard, find and click 'Object and Rules'.
2. Scroll down to the Business Rules section and click 'Triggers'.
3. After that, click the 'Add Action' button under the Actions section.
4. Click on the first drop-down menu, then select 'Assignee'.
5. On the second drop-down menu, tap 'Ticket' and then select the agent to whom you prefer to auto-assign the tickets.
6. Finally, click 'Save' to apply the changes and enable the ticket's auto-assignment.