# How to Bulk Assign Tickets in Zendesk

> To bulk assign tickets in Zendesk, navigate to Views, select the desired tickets using the tickboxes, and click Edit. Next, open the Assignee drop-down menu, choose the preferred support agent, and click Submit to apply the changes.

Canonical: https://livedemo.ai/tutorials/how-to-bulk-assign-tickets-in-zendesk/
Apps: Zendesk
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a3039d673bd5aa8e62d1f/preview?step=1

## Steps

1. Navigate to the left-side panel, then click 'Views'.
2. After that, select the tickets you want to assign to the agent. Simply click the tickbox next to them.
3. Tap 'Edit' afterwards to proceed.
4. Next, click on the 'Assignee' drop-down menu.
5. Under the Support category, select the agent to whom you prefer to assign the selected tickets.
6. Finally, click 'Submit' to apply the changes and enable the new assignment.