# How to Cancel Jira Ticket

> To cancel a Jira ticket, select the ticket, access the status menu, view and edit the workflow, create and add a 'To-do status', update and save the workflow, configure statuses and save changes, then select 'Cancelled' from the current status and confirm the change.

Canonical: https://livedemo.ai/tutorials/how-to-cancel-jira-ticket/
Apps: Jira
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a3071d673bd5aa8e631fb/preview?step=1

## Steps

1. Select the ticket that you want to cancel.
2. Go to the status menu and click on it.
3. Click 'View workflow'.
4. Click 'Edit workflow'.
5. Select 'To-do status' located above the edit workflow.
6. Create a status and click on it.
7. Click 'Add'.
8. Select 'Update workflow'.
9. Click 'Save changes'.
10. Configure the columns and statuses of your Jira tickets and click 'Save changes;.
11. Click on the current status of the ticket and select 'Cancelled'.
12. Confirm the status change, and the ticket should now be marked as 'Cancelled'.