# Amazon connect salesforce integration

> To integrate Amazon Connect in Salesforce, search the AppExchange for the CTI, select a sandbox or log in to install, add your custom domain, choose installation settings, grant third-party access, and verify the app within your installed packages.

Canonical: https://livedemo.ai/tutorials/how-to-connect-salesforce-to-amazon-connect/
Apps: Salesforce
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a3469ab56e05a00fd8f19/preview?step=1

## Steps

1. Head over to Salesforce AppExchange and search for Amazon connect CTI.
2. Hit the Try It Free button.
3. Select Try in your sandbox .
4. Now, check if your account info is correct and click on Continue to Installation .
5. We now have to move to login to your Salesforce account by clicking the Log In & Install .
6. Click on Use Custom Domain to add your salesforce domain.
7. Add your custom domain name and hit Continue .
8. Choose who you are installing the app for and hit Install .
9. Grant Third Party Access and hit Continue.
10. You will find your apps in the Installed packages in Settings > Advanced Setup >Installed Packages .