# Genesys salesforce integration

> To integrate Genesys in Salesforce, search for CX Cloud from Genesys on Salesforce AppExchange, select Try It Free, and choose Try in Sandbox. Enter your contact details, log in, add your custom domain, select installation preferences, approve third-party access, and find your installed app in Settings under Installed Packages.

Canonical: https://livedemo.ai/tutorials/how-to-connect-salesforce-to-genesys/
Apps: Salesforce
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a349aab56e05a00fd915a/preview?step=1

## Steps

1. Go to Salesforce AppExchange and search for CX Cloud from Genesys.
2. On the App page, click on the Try It Free button.
3. Select the Try in Sandbox option to continue.
4. Enter your contact information and click on the Continue to Installation button.
5. Now, you are set to log in and install the application.
6. Click on Use Custom Domain to add your Salesforce domain.
7. Add your Salesforce domain and hit Continue .
8. Choose who you are installing the app for and hit Install .
9. You might be asked to approve Third Party Access . Allow access and hit Continue .
10. You will find your apps in the Installed packages in Settings > Advanced Setup > Installed Packages .