# Helpscout slack integration

> To connect Slack to Help Scout, log into Help Scout, navigate to Apps, and install Slack. Connect your account, choose events and Slack channels for your inboxes, and save. Then, enable the Mentions tab, map users to Slack usernames, select a user for new conversation notifications, and save.

Canonical: https://livedemo.ai/tutorials/how-to-connect-slack-to-help-scout/
Apps: Slack, Help Scout
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a351cab56e05a00fd97a0/preview?step=1

## Steps

1. Log into Help Scout and navigate to Manage on the navbar.
2. Select Apps from the dropdown.
3. Search and select Slack . And when prompted, hit Install .
4. Connect your Slack account and hit Allow .
5. Select which events you want posted to Slack. Choose a Slack channel for each Help Scout Inbox.
6. Click Save to apply changes
7. Go to the Mentions tab and toggle it to Enabled . Then, map Help Scout users to their Slack usernames using the drop-down menus.
8. To get notifications for unassigned conversations, select a user in the New Conversation @mention menu Click Save to apply changes