# How to Contact Upwork Customer Service

> To contact Upwork customer service, go to the Help center via the interrogative icon, select Help center, and navigate to the Contact support tab. Click the Chat with Support button to start a conversation with the chatbot. Send your concern by clicking the airplane icon, and get connected to a live agent if needed.

Canonical: https://livedemo.ai/tutorials/how-to-contact-upwork-customer-service/
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a35a1ab56e05a00fda06d/preview?step=1

## Steps

1. Go to the 'Help center' by clicking the interrogative icon.
2. Select 'Help center'.
3. Navigate to the 'Contact support' tab.
4. Look for the 'Chat with Support' button and click on it.
5. Start a conversation with Upwork’s chatbot. If the bot can’t resolve your issue, it may connect you to a live agent during business hours.
6. Click on the airplane icon to send your concern.