# How to Integrate Intercom with Twilio

> To connect Intercom with Twilio, create a Zap and select Intercom as the trigger app, then choose a trigger event and sign in to authorize access. Test the trigger, select a record, choose Twilio as the action app, select an action event, sign in with your Twilio API credentials, fill out the required fields, and click Continue to enable the integration.

Canonical: https://livedemo.ai/tutorials/how-to-integrate-intercom-with-twilio/
Apps: Intercom, Twilio
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a43b6ab56e05a00fec84a/preview?step=1

## Steps

1. Head over to the left-side panel and click 'Create'.
2. Choose 'Zaps' from the list of options.
3. After that, click the 'Trigger' tab to start the integration process.
4. Search for 'Intercom' and select it from the recommended matches.
5. Next, specify your preferred 'Trigger Event'.
6. Click 'Sign In' afterwards then log in to your Intercom account.
7. Subsequently, tap 'Authorize Access' to accept the terms and grant the necessary permissions.
8. Click 'Test Trigger' to run your input.
9. Choose the record you prefer to use, then click 'Continue With Selected Record'.
10. Following that, search for 'Twilio' and select it as the Action app.
11. Next, click the drop-down menu and pick the specific 'Action Event' you prefer to use.
12. Click 'Sign In' afterwards to continue.
13. Subsequently, provide the API credentials associated with your Twilio account and then click 'Yes, Continue to Twilio'.
14. One by one, fill out the input fields with the required information.
15. Once done, click 'Continue' to publish and enable the integration.
16. After completing these steps, your Intercom account will be integrated with Twilio.