# How to Integrate Microsoft Teams with Intercom

> To integrate Intercom with Microsoft Teams, add Intercom in the scenario editor, select a trigger event, create a webhook and connection, authorize access, and select the event type. Then, add Microsoft Teams, choose an action event, set up the workflow, and click Run Once to test the integration.

Canonical: https://livedemo.ai/tutorials/how-to-integrate-microsoft-teams-with-intercom/
Apps: Microsoft Teams, Microsoft, Intercom
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4472ab56e05a00fed8ab/preview?step=1

## Steps

1. In the scenario editor, click the add icon, search for 'Intercom' and click on it.
2. Select a trigger event for Intercom.
3. Click 'Create a webhook' to integrate Intercom with Make using a webhook.
4. Click 'Create a connection'.
5. Select 'Authorize access'.
6. Select the event type and click 'OK'.
7. In the scenario editor, search for 'Microsoft Teams' by clicking on the add icon and click on it.
8. Choose an action event from Microsoft Teams and click on it.
9. Set up the workflow to define how Intercom triggers should result in actions in Microsoft Teams and click 'OK'.
10. Click 'Run Once' to test the integration. This will trigger the workflow and send the corresponding message to Microsoft Teams based on Intercom events.