# How to Redact Texts in Zendesk Tickets

> To redact texts in Zendesk, open the specific ticket on the Views tab, select the message with sensitive info using the More Options button, and tap Redact. Next, highlight the texts, click Mark For Redaction, and click Redact again to immediately redact the highlighted text.

Canonical: https://livedemo.ai/tutorials/how-to-redact-texts-in-zendesk-tickets/
Apps: Zendesk
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4bbfab56e05a00ff724f/preview?step=1

## Steps

1. On the Views tab, open the specific ticket you want to edit.
2. After that, find the message that contains sensitive information you want to redact. Click on the 'More Options' button next to it.
3. Tap 'Redact' afterwards.
4. Following that, highlight the texts and then click 'Mark For Redaction'.
5. Finally, click 'Redact' to proceed.
6. After completing these steps, the highlighted text will be redacted immediately.