# How to Send an Email in Zendesk

> To send an email in Zendesk, navigate to the Tickets tab and click Add. Select a requester and assignee, enter a subject line and compose your message in the text box. Finally, tap Submit as New to deliver the email.

Canonical: https://livedemo.ai/tutorials/how-to-send-an-email-in-zendesk/
Apps: Zendesk
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4d7bab56e05a00ff9293/preview?step=1

## Steps

1. Go to the left-side panel and then click the 'Tickets' tab.
2. Tap the 'Add' button afterwards to create a new ticket.
3. Click on the 'Requester' drop-down menu and select the recipient from the list.
4. Following that, designate the ticket to your preferred assignee.
5. Once done, head over to the input field for the 'Subject' and type your desired email headline.
6. Compose a message afterwards and enter it into the text box right below the subject field.
7. Once done, tap 'Submit as New' to finally deliver the email to the intended receiver.