# How to Troubleshoot Social Media Connection Issues in Buffer

> To troubleshoot social media connection issues in Buffer, click your Profile icon in the top-right corner and select Channels. Find the affected social media account, tap the Refresh button next to it, and click Authorize App to accept the terms and grant the necessary permissions.

Canonical: https://livedemo.ai/tutorials/how-to-troubleshoot-social-media-connection-issues-in-buffer/
Apps: Buffer
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a5003ab56e05a00ffc988/preview?step=1

## Steps

1. Head over to the top-right corner, then click your 'Profile' icon.
2. Select 'Channels' from the list of options.
3. After that, find the social media account that is currently experiencing some connection issues. Tap the 'Refresh' button next to it.
4. Subsequently, click 'Authorize App' to accept the terms and grant the necessary permissions.
5. After completing these steps, the connection issues of the selected social media account will be fixed instantly.