# How to Turn Off Email Notifications on Zendesk

> To turn off email notifications in Zendesk, go to the Admin Center tab, select Objects and Rules, and choose Trigger under Business Rules. Next, locate Notify All Agents of Received Request, click More Options, and select Deactivate twice to confirm and instantly disable workspace email notifications.

Canonical: https://livedemo.ai/tutorials/how-to-turn-off-email-notifications-on-zendesk/
Apps: Zendesk
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a500aab56e05a00ffca25/preview?step=1

## Steps

1. On the Admin Center tab, go to the left-side panel and then click 'Objects and Rules'.
2. Scroll down to the Business Rules section, then select 'Trigger' from the list of options.
3. Find 'Notify All Agents of Received Request' and then click the 'More Options' button next to it.
4. Select 'Deactivate' afterwards.
5. Following that, click 'Deactivate' once again to confirm your request.
6. After completing these steps, the email notification will be disabled instantly across your Zendesk workspace.