# How to Unlock Accounts in Xero When the Password is Forgotten

> To unlock your account when you forget your password, click Forgot Password on the login page, enter your registered email, and click Send Link. Open the email, tap Reset Password, enter and confirm your new password, and click Reset Password. Finally, tap Back to Login and sign in with your new credentials.

Canonical: https://livedemo.ai/tutorials/how-to-unlock-accounts-in-xero-when-the-password-is-forgotten/
Apps: Xero
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a504fab56e05a00ffce9d/preview?step=1

## Steps

1. On Xero's login page, click 'Forgot Password'.
2. After that, enter your registered email into the provided input field and click 'Send Link'.
3. Open the email from Xero, then tap 'Reset Password'.
4. Subsequently, enter the new password you want to set into the provided input field. Retype it into the next entry box for confirmation.
5. Once done, click 'Reset Password'.
6. After completing these steps, your newly nominated password will be enabled immediately. Tap 'Back to Login' and then sign in to your account using the new credentials.