# How to Whitelist an Email Address in Zendesk

> To whitelist an email address in Zendesk, click your Profile icon, select View Profile, and click Manage in Admin Center. Next, click People, go to End Users in the Configuration section, type the email into the Allowlist input field with a separating space, and click Save Tab.

Canonical: https://livedemo.ai/tutorials/how-to-whitelist-an-email-address-in-zendesk/
Apps: Zendesk
Updated: 2026-10-05
Interactive demo: https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a52bbab56e05a0000002e/preview?step=1

## Steps

1. Click on your 'Profile' icon at the top-right corner.
2. Tap 'View Profile' afterwards.
3. After that, head over to the left-side panel and then click 'Manage in Admin Center'.
4. On the Admin Center tab, find and click 'People'.
5. Scroll down to the Configuration section, then select 'End Users'.
6. Following that, click on the input field below 'Allowlist' and type the email address you wish to whitelist. Add a space first to separate it from other entries.
7. Finally, click 'Save Tab' to apply the changes.