How to Access the Zendesk Knowledge Base
- George Apostolov
How to Access the Zendesk Knowledge Base: step-by-step guide
Head over to the top navigation bar, then click 'Zendesk Products'.
Select 'Guide' from the list of available options.
Click the section that contains the guides you want to read.
Following that, browse the list of articles and select one.
After completing these steps, the chosen article will be displayed instantly for viewing.
Quick answer: To access the Knowledge Base, head to the top navigation bar and click Zendesk Products, select Guide, click the desired section, and browse the list of articles to select one for instant viewing.
About this Zendesk tutorial
Read Zendesk guides by navigating through products, selecting Guide, choosing a section, and opening an article. This guide shows how to access the Zendesk Knowledge Base in 5 steps, starting with "Head over to the top navigation bar, then click 'Zendesk Products'" and finishing with "After completing these steps, the chosen article will be displayed instantly for viewing". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to access the Zendesk Knowledge Base?
5 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How to Add a Page Title to the Knowledge Base in Zendesk, How to Add a Tag in Zendesk and How to Add a View in Zendesk. Last reviewed 05 Oct 2026.
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