How to Add Macros in Zendesk
- George Apostolov
How to Add Macros in Zendesk: step-by-step guide
Head over to the bottom-left corner, then click 'Apply Macro'.
Choose the specific macro you prefer to use and then tap the 'Preview' icon next to it.
Check the ready-made message under the Public Reply tab and specify your desired Status Category afterwards. Once done, click 'Apply Macro' to proceed.
Finally, click 'Submit as Pending'.
After completing these steps, a new ticket containing the macro will be created and delivered to the intended recipient.
Quick answer: To add macros in Zendesk, click Apply Macro in the bottom-left corner, select a macro, and click Preview. Review the Public Reply message, choose a Status Category, click Apply Macro again, and select Submit as Pending to create and send the new ticket.
About this Zendesk tutorial
Create and send tickets with pre-made messages in Zendesk by previewing macros, selecting your status category, and submitting as pending. This guide shows how to add Macros in Zendesk in 5 steps, starting with "Head over to the bottom-left corner, then click 'Apply Macro'" and finishing with "After completing these steps, a new ticket containing the macro will be created and del...". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to add Macros in Zendesk?
5 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How to Add Organizations in Zendesk, How to Add Trigger Categories in Zendesk and How to Add Zendesk Chat to Your Website. Last reviewed 05 Oct 2026.
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