Guide

1. On the main dashboard, hover your mouse cursor over the 'Add' button.

2. Select 'Ticket' from the list of available options.

3. After that, tap the drop-down menu below 'Requester' and choose the intended receiver.

4. Under 'Assignee', select the agent to whom you wish to assign the new ticket.

5. Configure the other ticket settings afterwards based on your preferences.

6. Following that, enter your desired ticket subject into the provided input field.

7. Subsequently, specify your preferred access type.

8. Click on the text box right below the access settings and type your message afterwards.

9. Once done, click 'Submit As New' to proceed.

10. After completing these steps, the new ticket will be created and delivered instantly to the intended recipient.