How to Integrate Microsoft Teams with ServiceNow
- George Apostolov
- 05 Sep 2025
Guide
Open your ServiceNow account and go to the 'Filter navigator' button.
Search for 'Flow Designer' and click on it.
Click the '+Next' button and select 'Flow'.
Add a trigger by clicking 'Select to add a trigger' button.
Fill in the details of your flow based on your requirements and click 'Submit.
Select a trigger.
Click 'Done' once the trigger and condition are set.
Click the add icon to create the action for your flow.
Select 'Microsoft Teams' as your action.
Select a webhook for your Microsoft Teams.
Customize your action details and click 'Done'.
Click 'Save' to apply changes.
Click 'Activate' to run your flow.
Select 'OK' to confirm the action.
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