Guide

1. Log in to Zapier, click "Create", and select "Zaps" to begin.

2. Click "Trigger" and search for Zendesk and select it.

3. Choose a trigger event, such as "New Ticket" or "Updated Ticket."

4. Connect your Zendesk account.

5. Select the Organization of choice.

6. Run a test to ensure Zapier detects new or updated tickets.

7. Add an Action App, such as Slack, Notion, Google Sheets, or another tool.

8. Select an action event, such as "Send Channel Messages", "Send Notification", or "Log Data."

9. Connect your chosen action app.

10. Map Zendesk ticket details (e.g., subject, status, requester) to the action app fields.

11. Run a test to verify that Zendesk updates trigger the correct action.

12. Click "Publish" to activate your Zap.