How to Add an Article to the Zendesk Help Center
- George Apostolov
How to Add an Article to the Zendesk Help Center: step-by-step guide
Go to the top-right corner, then click the 'Zendesk Products' icon.
Choose 'Guide' from the list of available options.
On the Guide dashboard, click the 'Add' button at the top-left corner.
Select 'Article' afterwards.
Following that, go to the article text box and click the 'Pencil' icon next to 'Title'.
Type the title of the article you wish to add.
Next, enter the content of the article into the text field below the title bar.
Once done, configure the provided 'Article Settings' on the right-side panel.
Tap 'Save' afterwards.
After completing these steps, the article will be added and saved for publication.
Quick answer: To add an article in Zendesk, click the Zendesk Products icon, select Guide, click Add, and choose Article. Next, enter a title using the Pencil icon, add your content in the text field, configure the Article Settings on the right, and tap Save to save the article for publication.
About this Zendesk tutorial
Create and publish new content in your Zendesk Help Center by adding a title, entering the text, configuring settings, and saving the article. This guide shows how to add an Article to the Zendesk Help Center in 10 steps, starting with "Go to the top-right corner, then click the 'Zendesk Products' icon" and finishing with "After completing these steps, the article will be added and saved for publication". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to add an Article to the Zendesk Help Center?
10 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How to Add Automation in Zendesk, How to Add Contacts in Zendesk Sell and How to Add Macros in Zendesk. Last reviewed 05 Oct 2026.
Create your first interactive demo in minutes
No credit card required • Start building today
