How to Integrate Intercom with Zendesk
- George Apostolov
How to Integrate Intercom with Zendesk: step-by-step guide
Go to the left-side panel and click 'Settings'.
Select 'Integrations' from the list of options.
Subsequently, tap 'App Store' to proceed.
Search for 'Zendesk' and then select the Zendesk app you want to integrate.
After that, click 'Install Now'.
Click 'Authorize Access' to accept the terms and grant the necessary permissions.
Tap 'Go To Settings' afterwards to connect your accounts.
Enter your Zendesk email address, API Token, and app name into their respective input fields. Once done, click 'Connect'.
After completing these steps, your Intercom account will be integrated with Zendesk.
Quick answer: To connect Zendesk in Intercom, navigate to Settings and open Integrations, then the App Store. Search for Zendesk, install it, and authorize access. Next, go to settings, enter your Zendesk email address, API token, and app name, and click Connect.
About this Intercom tutorial
Successfully integrate Zendesk with your Intercom account by following step-by-step instructions for installation and authorization. This guide shows how to integrate Intercom with Zendesk in 9 steps, starting with "Go to the left-side panel and click 'Settings'" and finishing with "After completing these steps, your Intercom account will be integrated with Zendesk". The interactive demo above is a click-through copy of the real Intercom interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to integrate Intercom with Zendesk?
9 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Intercom data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Intercom and Zendesk. Related guides: How to Integrate Intercom with Zoho Desk, How to Integrate Intercom with Zoom and How to Integrate Microsoft Teams with Intercom. Last reviewed 05 Oct 2026.
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