How to Link a Zendesk Ticket to a Jira Issue
How to Link a Zendesk Ticket to a Jira Issue: step-by-step guide
On the Views tab, select the specific ticket you wish to link to an existing Jira Issue.
Head over to the Apps panel at the left-side corner, then click 'Link Issue' afterwards.
Search for the specific Jira Issue where you wish to link the selected ticket.
Once done, click 'Link Issue' to proceed.
After completing these steps, the selected Zendesk ticket will be linked instantly to an existing Jira Issue.
Quick answer: To link a Zendesk ticket to a Jira issue in Jira, select the ticket on the Views tab, click 'Link Issue' in the left-side Apps panel, search for the specific Jira issue, and click 'Link Issue' again to instantly complete the connection.
About this Jira tutorial
Connect your Zendesk tickets directly to Jira issues by selecting the ticket, choosing Link Issue in the apps panel, and searching for the issue. This guide shows how to link a Zendesk Ticket to a Jira Issue in 5 steps, starting with "On the Views tab, select the specific ticket you wish to link to an existing Jira Issue" and finishing with "After completing these steps, the selected Zendesk ticket will be linked instantly to a...". The interactive demo above is a click-through copy of the real Jira interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to link a Zendesk Ticket to a Jira Issue?
5 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Jira data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Jira and Zendesk. Related guides: How to Link an Epic to an Initiative in Jira, How to Link Jira Tickets to Coda Tasks and How to log time in jira. Last reviewed 05 Oct 2026.
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