How to attach email to jira ticket
- George Apostolov
How to attach email to jira ticket: step-by-step guide
Go to your Email thread and find the options menu.
Find Download Message.
Open the Jira ticket you want to attach the email to.
Click on the Attach button.
Upload your downloaded email (.eml) file.
Quick answer: To attach an email to a Jira ticket, download the email message from your email options menu, open the desired ticket in Jira, click the Attach button, and upload the downloaded .eml file.
About this Jira tutorial
Quickly add email threads to your Jira issues by downloading the message and uploading the .eml file to the ticket. This guide shows how to attach email to jira ticket in 5 steps, starting with "Go to your Email thread and find the options menu" and finishing with "Upload your downloaded email (.eml) file". The interactive demo above is a click-through copy of the real Jira interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to attach email to jira ticket?
5 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Jira data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Jira. Related guides: How to Authenticate Jira Rest API, How to Automate Jira Issues from PagerDuty with Zapier and How to Backup Jira and Confluence. Last reviewed 05 Oct 2026.
Create your first interactive demo in minutes
No credit card required • Start building today
