How to Cancel Jira Ticket
- George Apostolov
How to Cancel Jira Ticket: step-by-step guide
Select the ticket that you want to cancel.
Go to the status menu and click on it.
Click 'View workflow'.
Click 'Edit workflow'.
Select 'To-do status' located above the edit workflow.
Create a status and click on it.
Click 'Add'.
Select 'Update workflow'.
Click 'Save changes'.
Configure the columns and statuses of your Jira tickets and click 'Save changes;.
Click on the current status of the ticket and select 'Cancelled'.
Confirm the status change, and the ticket should now be marked as 'Cancelled'.
Quick answer: To cancel a Jira ticket, select the ticket, access the status menu, view and edit the workflow, create and add a 'To-do status', update and save the workflow, configure statuses and save changes, then select 'Cancelled' from the current status and confirm the change.
About this Jira tutorial
Mark tickets as cancelled in Jira by updating your workflow statuses, configuring your board columns, and applying the cancelled status. This guide shows how to cancel Jira Ticket in 12 steps, starting with "Select the ticket that you want to cancel" and finishing with "Confirm the status change, and the ticket should now be marked as 'Cancelled'". The interactive demo above is a click-through copy of the real Jira interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to cancel Jira Ticket?
12 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Jira data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Jira. Related guides: How to change bug to story in jira, How to change workflow in jira and How to Change Active Sprint in Jira. Last reviewed 05 Oct 2026.
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