Helpscout slack integration
- George Apostolov
This guide is an interactive LiveDemo. Create interactive demos of your own product: Interactive demo software · Interactive customer onboarding guides · Start free
Helpscout slack integration: step-by-step guide
Log into Help Scout and navigate to Manage on the navbar.
Select Apps from the dropdown.
Search and select Slack. And when prompted, hit Install.
Connect your Slack account and hit Allow.
Select which events you want posted to Slack. Choose a Slack channel for each Help Scout Inbox.
Click Save to apply changes
Go to the Mentions tab and toggle it to Enabled. Then, map Help Scout users to their Slack usernames using the drop-down menus.
To get notifications for unassigned conversations, select a user in the New Conversation @mention menu Click Save to apply changes
Quick answer: To connect Slack to Help Scout, log into Help Scout, navigate to Apps, and install Slack. Connect your account, choose events and Slack channels for your inboxes, and save. Then, enable the Mentions tab, map users to Slack usernames, select a user for new conversation notifications, and save.
About this Slack tutorial
Integrate Slack with Help Scout to manage customer support conversations, receive unassigned alerts, and route events directly to your channels. This guide covers helpscout slack integration in 8 steps, starting with "Log into Help Scout and navigate to Manage on the navbar" and finishing with "To get notifications for unassigned conversations, select a user in the New Conversatio...". The interactive demo above is a click-through copy of the real Slack interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does helpscout slack integration take?
8 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Slack data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Slack and Help Scout. Related guides: Slack omnifocus integration, Slack superchat integration and Teachable slack integration. Last reviewed 05 Oct 2026.
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