Customer onboarding
Show new users the first steps to value, at their own pace.
Recipe
- Map the first-week journey: the 3–5 tasks every new customer must do.
- Capture one demo per task. Use branching when admins and users need different paths.
- Personalize with the user's name via the
varsURL parameter when you embed in your app. - Add a finish line: Celebrate completion and a button to the real feature.
- Share:
- In welcome emails, as a GIF that links to the demo.
- In your app or onboarding checklist, as an embed, for example in React.
- In your customer wiki in Notion.
- Track who finished each demo in Sessions, or send embed events to your own product analytics.
Tips
- Short beats complete. Three 6-step demos are better than one 18-step demo.
- Use autoplay with voiceover for a "watch first" option.
Next: Product launches
More in Use Cases
- Website Product Tour: Turn website visitors into leads with an interactive product tour on your homepage or pricing page.
- Sales Outreach: Send prospects a personalized interactive demo in outbound emails and after sales calls, and see who engaged.
- Help Center Guides: Replace screenshots in help articles with interactive LiveDemos that walk users through each task and reduce support tickets.
- Product Launches: Announce new features with interactive demos in your changelog, launch posts, social media and Product Hunt.