How to Create a New Ticket in Zendesk
- George Apostolov
This guide is an interactive LiveDemo. Create interactive demos of your own product: Interactive demo software · Interactive help center guides · Start free
How to Create a New Ticket in Zendesk: step-by-step guide
On the main dashboard, hover your mouse cursor over the 'Add' button.
Select 'Ticket' from the list of available options.
After that, tap the drop-down menu below 'Requester' and choose the intended receiver.
Under 'Assignee', select the agent to whom you wish to assign the new ticket.
Configure the other ticket settings afterwards based on your preferences.
Following that, enter your desired ticket subject into the provided input field.
Subsequently, specify your preferred access type.
Click on the text box right below the access settings and type your message afterwards.
Once done, click 'Submit As New' to proceed.
After completing these steps, the new ticket will be created and delivered instantly to the intended recipient.
Quick answer: To create a new ticket in Zendesk, hover over the Add button, select Ticket, choose the requester, and assign the agent. Next, configure settings, enter a subject, specify the access type, and type your message. Finally, click Submit As New to deliver the ticket instantly.
About this Zendesk tutorial
Create and deliver new support tickets instantly in Zendesk by following these quick configuration and submission steps. This guide shows how to create a New Ticket in Zendesk in 10 steps, starting with "On the main dashboard, hover your mouse cursor over the 'Add' button" and finishing with "After completing these steps, the new ticket will be created and delivered instantly to...". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to create a New Ticket in Zendesk?
10 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How to Create a Rule on Zendesk, How to Create an Email Template on Zendesk Sell and How to Create Reports in Zendesk Explore. Last reviewed 05 Oct 2026.
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