How to Create Reports in Jira Service Management
- George Apostolov
How to Create Reports in Jira Service Management: step-by-step guide
Open the Jira Service Management project for which you want to create or view reports.
In the left-hand sidebar, click on 'Reports'.
JSM offers various pre-built reports such as 'Created vs. Resolved Issues, SLA Success Rate, and Customer Satisfaction'. Click on a report to view it.
You can start to customize the report. You can adjust these filters to narrow down the data to what is most relevant to your needs.
You can start analyzing the data by reviewing the charts, graphs, and metrics provided by the report.
Quick answer: To create reports in Jira, open your Jira Service Management project, click Reports in the sidebar, select a pre-built report, customize the data using filters, and analyze the results using the provided charts and metrics.
About this Jira tutorial
Generate and customize service management reports in Jira to analyze issue trends, SLA success rates, and customer satisfaction metrics. This guide shows how to create Reports in Jira Service Management in 5 steps, starting with "Open the Jira Service Management project for which you want to create or view reports" and finishing with "You can start analyzing the data by reviewing the charts, graphs, and metrics provided...". The interactive demo above is a click-through copy of the real Jira interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to create Reports in Jira Service Management?
5 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Jira data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Jira. Related guides: How to create subtask in jira, How to create swimlanes in jira and How to Create Test Execution Dashboard in Jira. Last reviewed 05 Oct 2026.
Create your first interactive demo in minutes
No credit card required • Start building today
