How to Integrate Intercom with WhatsApp
- George Apostolov
How to Integrate Intercom with WhatsApp: step-by-step guide
Head over to the left-side panel, then click 'Settings'.
Choose 'Channels' from the list of options.
Subsequently, tap 'WhatsApp' to proceed.
Click 'Connect WhatsApp Business Number' and then log in to the Facebook account with the page linked to your WhatsApp account.
Tap 'Get Started' to continue.
Finally, tap 'Continue' to accept the terms and enable the integration between the two platforms.
Quick answer: To integrate WhatsApp with your customer support platform, navigate to Settings in the left-side panel and select Channels. Tap WhatsApp, click Connect WhatsApp Business Number, and log in to your linked Facebook account. Finally, select Get Started and Continue to accept the terms and enable the integration.
About this Intercom tutorial
Connect WhatsApp to Intercom by linking your Facebook account in Channels settings to enable messaging integration effortlessly. This guide shows how to integrate Intercom with WhatsApp in 6 steps, starting with "Head over to the left-side panel, then click 'Settings'" and finishing with "Finally, tap 'Continue' to accept the terms and enable the integration between the two...". The interactive demo above is a click-through copy of the real Intercom interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to integrate Intercom with WhatsApp?
6 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Intercom data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Intercom. Related guides: How to Integrate Intercom with Wix, How to Integrate Intercom with Zendesk and How to Integrate Intercom with Zoho Desk. Last reviewed 05 Oct 2026.
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