How to Integrate Zendesk with Gmail
How to Integrate Zendesk with Gmail: step-by-step guide
Navigate to the left-side panel, then click 'Create'.
Choose 'Zaps' from the list of available options.
After that, click 'Trigger' to start the integration process.
Search for 'Zendesk' and then select it as the Trigger app.
Choose your preferred 'Trigger Event' afterwards.
Next, tap 'Sign In' to proceed.
Provide all the required information associated with your Zendesk account and then click 'Yes, Continue to Zendesk'.
Following that, set up the trigger by filling out the input fields with the necessary details.
Once done, tap 'Test' to continue.
Click 'Continue With Selected Record' afterwards.
Search for 'Gmail' and select it as the Action app.
Subsequently, choose your preferred 'Action Event'.
Tap 'Sign In' afterwards and then log into your Gmail account.
Following that, provide all the required information to set up the Action.
Once completed, tap 'Test' to publish and activate the integration.
After completing these steps, your Zendesk account will be integrated instantly with Gmail.
Quick answer: To integrate Zendesk with Gmail, navigate to the panel to create a Zap, select Zendesk as the trigger app, sign in, configure the trigger settings, and test it. Then, choose Gmail as the action app, sign in, set up the action details, and test to activate the integration.
About this Gmail tutorial
Connect Zendesk and Gmail by setting up triggers and actions. Test your configuration to instantly activate the workflow integration. This guide shows how to integrate Zendesk with Gmail in 16 steps, starting with "Navigate to the left-side panel, then click 'Create'" and finishing with "After completing these steps, your Zendesk account will be integrated instantly with Gmail". The interactive demo above is a click-through copy of the real Gmail interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to integrate Zendesk with Gmail?
16 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Gmail data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Gmail and Zendesk. Related guides: How to Remove Calendly from Gmail, How to Remove Insightly from Gmail and How to Trigger Basecamp Messages from New Gmail Emails via Zapier. Last reviewed 05 Oct 2026.
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