How to Unlock Accounts in Xero When the Password is Forgotten
- George Apostolov
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How to Unlock Accounts in Xero When the Password is Forgotten: step-by-step guide
On Xero's login page, click 'Forgot Password'.
After that, enter your registered email into the provided input field and click 'Send Link'.
Open the email from Xero, then tap 'Reset Password'.
Subsequently, enter the new password you want to set into the provided input field. Retype it into the next entry box for confirmation.
Once done, click 'Reset Password'.
After completing these steps, your newly nominated password will be enabled immediately. Tap 'Back to Login' and then sign in to your account using the new credentials.
Quick answer: To unlock your account when you forget your password, click Forgot Password on the login page, enter your registered email, and click Send Link. Open the email, tap Reset Password, enter and confirm your new password, and click Reset Password. Finally, tap Back to Login and sign in with your new credentials.
About this Xero tutorial
Regain access to your Xero account by requesting a password reset via email, entering a new password, and signing in with your updated credentials. This guide shows how to unlock Accounts in Xero When the Password is Forgotten in 6 steps, starting with "On Xero's login page, click 'Forgot Password'" and finishing with "After completing these steps, your newly nominated password will be enabled immediately...". The interactive demo above is a click-through copy of the real Xero interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to unlock Accounts in Xero When the Password is Forgotten?
6 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Xero data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Xero. Related guides: How to Unreconcile a Transaction in Xero, How to Unvoid an Invoice in Xero and How to Upload a Bank Statement in Xero. Last reviewed 05 Oct 2026.
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