How to Whitelist an Email Address in Zendesk
- George Apostolov
How to Whitelist an Email Address in Zendesk: step-by-step guide
Click on your 'Profile' icon at the top-right corner.
Tap 'View Profile' afterwards.
After that, head over to the left-side panel and then click 'Manage in Admin Center'.
On the Admin Center tab, find and click 'People'.
Scroll down to the Configuration section, then select 'End Users'.
Following that, click on the input field below 'Allowlist' and type the email address you wish to whitelist. Add a space first to separate it from other entries.
Finally, click 'Save Tab' to apply the changes.
Quick answer: To whitelist an email address in Zendesk, click your Profile icon, select View Profile, and click Manage in Admin Center. Next, click People, go to End Users in the Configuration section, type the email into the Allowlist input field with a separating space, and click Save Tab.
About this Zendesk tutorial
Whitelist email addresses in Zendesk by updating your End Users allowlist settings in the Admin Center and saving the changes. This guide shows how to whitelist an Email Address in Zendesk in 7 steps, starting with "Click on your 'Profile' icon at the top-right corner" and finishing with "Finally, click 'Save Tab' to apply the changes". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to whitelist an Email Address in Zendesk?
7 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: Integrate Zendesk customer support with Zapier workflows, Klaviyo Zendesk Integration and How to Access the Zendesk Knowledge Base. Last reviewed 05 Oct 2026.
Create your first interactive demo in minutes
No credit card required • Start building today
