How to Close a Ticket in Zendesk
- George Apostolov
How to Close a Ticket in Zendesk: step-by-step guide
On the Admin Center tab, navigate to the left-side panel and then click 'Objects and Rules'.
Scroll down to the Business Rules section, then select 'Triggers'.
Access the main dashboard afterwards and click 'Create Trigger' at the top-right corner.
Assign your preferred 'Trigger Name'.
Subsequently, write a short description for the trigger and select a specific category you prefer to use.
Scroll down to the Conditions section and click 'Add Condition' to set up the trigger.
In the first drop-down menu, select 'Status Category' under Ticket.
Choose 'Less Than' in the next.
Finally, select 'Closed'.
Once again, click the 'Add Condition' below the first trigger.
In the first drop-down menu, select 'Tags' under Ticket.
Choose 'Contains At Least One of the Following' in the next.
Finally, type in the specific tag you want to use for this trigger.
After that, go to the Actions section and then click 'Add Action'.
In the first drop-down menu, select 'Remove Tags' under Ticket.
Type in the nominated tag in the next.
Subsequently, click 'Add Action' below the first action.
In the first drop-down menu, select 'Status Category' under Ticket.
Choose 'Closed' in the next.
Once done, tap 'Create' to proceed.
After completing these steps, the new trigger will be saved and enabled. To close a ticket, all you have to do is add the nominated tag to the ticket you want to close.
Quick answer: To close a ticket in Zendesk, navigate to Objects and Rules in the Admin Center, create a new trigger, set the status and tag conditions, and add actions to remove tags and set the status to Closed. Finally, add the nominated tag to any ticket to close it.
About this Zendesk tutorial
Automate closing tickets in Zendesk by creating a custom trigger with specific status and tag conditions and actions. This guide shows how to close a Ticket in Zendesk in 21 steps, starting with "On the Admin Center tab, navigate to the left-side panel and then click 'Objects and Ru..." and finishing with "After completing these steps, the new trigger will be saved and enabled. To close a tic...". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to close a Ticket in Zendesk?
21 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: Zendesk salesforce integration, How to Create a New Ticket in Zendesk and How to Create a Rule on Zendesk. Last reviewed 05 Oct 2026.
Create your first interactive demo in minutes
No credit card required • Start building today
