How to close the issue in jira
- George Apostolov
How to close the issue in jira: step-by-step guide
To close a request in Jira Service Management, go to Queues from your service project
Select the Status field in the issue you want to close.
Mark as Done (Resolved)
Provide resolution details. Like: Done, or won't do, etc. Also, provide the Linked Issues parameter and specify the linked issue.
Add comments for your team or the customer. Hit Mark as done.
Your issue is now closed.
Quick answer: To close the issue in Jira, navigate to Queues from your service project, select the Status field, mark it as Done (Resolved), provide resolution details and linked issues, add comments, and click Mark as done.
About this Jira tutorial
Successfully resolve and close service requests in Jira by updating the status, providing details, and adding team comments. This guide shows how to close the issue in jira in 6 steps, starting with "To close a request in Jira Service Management, go to Queues from your service project" and finishing with "Your issue is now closed". The interactive demo above is a click-through copy of the real Jira interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to close the issue in jira?
6 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Jira data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Jira. Related guides: How to Close Resolved Issue in Jira, How to Close Sprint in Jira with Open Issues and How to Configure Board in Jira. Last reviewed 05 Oct 2026.
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