How to Customize the Jira Service Desk Portal
- George Apostolov
How to Customize the Jira Service Desk Portal: step-by-step guide
Head over to the left-side panel, then click 'Project Settings'.
Select 'Portal Settings' from the list of options.
After that, you may now start the customization. Simply click on the text box that contains the elements you want to edit and then make your desired changes afterwards.
Once done, tap 'Save'.
After completing these steps, the changes to the default settings of the Jira Service Desk Portal will be applied instantly.
Quick answer: To customize the Jira Service Desk Portal, click Project Settings in the left-side panel, select Portal Settings, click the text box for the elements you want to edit and make your changes, and then tap Save to apply them instantly.
About this Jira tutorial
Personalize your Jira Service Desk Portal by updating default settings and editing elements directly in the portal configuration. This guide shows how to customize the Jira Service Desk Portal in 5 steps, starting with "Head over to the left-side panel, then click 'Project Settings'" and finishing with "After completing these steps, the changes to the default settings of the Jira Service D...". The interactive demo above is a click-through copy of the real Jira interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to customize the Jira Service Desk Portal?
5 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Jira data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Jira. Related guides: How to delete a board in jira, How to delete a jira ticket and How to delete a kanban board in jira. Last reviewed 05 Oct 2026.
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