How to Integrate Microsoft Teams with Genesys
- George Apostolov
How to Integrate Microsoft Teams with Genesys: step-by-step guide
Sign in to your Microsoft account and in your dashboard, go to the ellipsis icon located at the left hand menu.
Select 'Genesys Cloud' from the results.
Follow the setup process and log in to your Genesys Cloud account to connect it to Microsoft Teams and click 'Log In'.
Click 'Authenticate' to allow Genesys access to your Microsoft Teams.
Once you have successfully authenticated Genesys with Microsoft Teams, click 'Launch Genesys Cloud'.
By following these steps, you can try to test calling and chat functionalities to ensure that users can transfer calls and collaborate across platforms.
Quick answer: To integrate Genesys with Microsoft Teams, sign in to your Microsoft account and select Genesys Cloud from the ellipsis menu. Follow the setup to log in to Genesys Cloud, click 'Authenticate' to grant access, and then click 'Launch Genesys Cloud' to test calling and chat functionalities.
About this Microsoft Teams tutorial
Connect Genesys Cloud to Microsoft Teams by authenticating your account, then launch the platform to test cross-platform calls and chat. This guide shows how to integrate Microsoft Teams with Genesys in 6 steps, starting with "Sign in to your Microsoft account and in your dashboard, go to the ellipsis icon locate..." and finishing with "By following these steps, you can try to test calling and chat functionalities to ensur...". The interactive demo above is a click-through copy of the real Microsoft Teams interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to integrate Microsoft Teams with Genesys?
6 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Microsoft Teams data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Microsoft Teams and Microsoft. Related guides: How to Integrate Microsoft Teams with Github, How to Integrate Microsoft Teams with Google Calendar and How to Integrate Microsoft Teams with Google Meet. Last reviewed 05 Oct 2026.
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