How to Integrate PagerDuty with Zendesk
- George Apostolov
How to Integrate PagerDuty with Zendesk: step-by-step guide
On the Admin Center tab, navigate to the left-side panel and click 'Apps and Integrations'.
Select 'Zendesk Support Apps' from the list of options under the Apps section.
After that, tap 'Marketplace'.
Search for 'PagerDuty' and select it from the provided results.
Subsequently, tap 'Install' to proceed.
Enter your Zendesk subdomain, then click 'Install'.
Configure the installation settings accordingly and provide the required information. Once done, tap 'Install'.
Go to Zendesk's main dashboard afterwards, then click the PagerDuty icon on the top menu bar.
Following that, tap 'Log In to PagerDuty'.
Finally, provide your PagerDuty user credentials and click 'Sign In' to finish and activate the integration of your PagerDuty and Zendesk accounts.
Quick answer: To connect PagerDuty with Zendesk, navigate to Apps and Integrations in the Zendesk Admin Center, open the Marketplace, and install the PagerDuty app using your subdomain. Configure the settings, then open the PagerDuty icon on the dashboard and sign in with your credentials to activate the integration.
About this Zendesk tutorial
Integrate PagerDuty into Zendesk by installing the app from the Marketplace, configuring settings, and logging into your PagerDuty account. This guide shows how to integrate PagerDuty with Zendesk in 10 steps, starting with "On the Admin Center tab, navigate to the left-side panel and click 'Apps and Integrations'" and finishing with "Finally, provide your PagerDuty user credentials and click 'Sign In' to finish and acti...". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to integrate PagerDuty with Zendesk?
10 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk and PagerDuty. Related guides: How to Integrate Pendo with Zendesk, How to Integrate RingCentral with Zendesk and How to Integrate Slack with Zendesk. Last reviewed 05 Oct 2026.
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