How to Auto Assign Tickets in Zendesk
- George Apostolov
How to Auto Assign Tickets in Zendesk: step-by-step guide
On the Admin Center's main dashboard, find and click 'Object and Rules'.
Scroll down to the Business Rules section and click 'Triggers'.
After that, click the 'Add Action' button under the Actions section.
Click on the first drop-down menu, then select 'Assignee'.
On the second drop-down menu, tap 'Ticket' and then select the agent to whom you prefer to auto-assign the tickets.
Finally, click 'Save' to apply the changes and enable the ticket's auto-assignment.
Quick answer: To auto-assign tickets in Zendesk, navigate to Object and Rules in the Admin Center, open Triggers, and add an action. Select Assignee from the first drop-down menu, choose Ticket and your preferred agent from the second drop-down menus, and click Save to apply the changes.
About this Zendesk tutorial
Automatically assign incoming support tickets to specific agents in Zendesk by configuring business rules and trigger actions quickly. This guide shows how to auto Assign Tickets in Zendesk in 6 steps, starting with "On the Admin Center's main dashboard, find and click 'Object and Rules'" and finishing with "Finally, click 'Save' to apply the changes and enable the ticket's auto-assignment". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to auto Assign Tickets in Zendesk?
6 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How to Automate Linear Updates from Zendesk Tickets Through Zapier, How to Block a User on Zendesk and How to Block Emails in Zendesk. Last reviewed 05 Oct 2026.
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