How to Block Emails in Zendesk
- George Apostolov
This guide is an interactive LiveDemo. Create interactive demos of your own product: Interactive demo software · Interactive help center guides · Start free
How to Block Emails in Zendesk: step-by-step guide
On the Admin Center tab, head over to the left-side panel and click 'People'.
Select 'End Users' from the list of options under Configuration.
Enter the sender's email address into the 'Blocklist' input field.
Once done, scroll down to the bottom section of the page and then click 'Save Tab'.
After completing these steps, emails from the blocklisted email addresses will be suspended.
Quick answer: To block unwanted senders in Zendesk, go to the Admin Center, click People, and select End Users under Configuration. Next, enter the sender's email address into the Blocklist input field, scroll to the bottom of the page, and click Save Tab to suspend future emails.
About this Zendesk tutorial
Suspend unwanted messages in Zendesk by adding sender addresses to your end user blocklist and saving the changes. This guide shows how to block Emails in Zendesk in 5 steps, starting with "On the Admin Center tab, head over to the left-side panel and click 'People'" and finishing with "After completing these steps, emails from the blocklisted email addresses will be suspe...". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to block Emails in Zendesk?
5 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How to Bulk Assign Tickets in Zendesk, How to Bulk Delete Spam Tickets in Zendesk and How to Change an Agent's Name in Zendesk. Last reviewed 05 Oct 2026.
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