How to Bulk Assign Tickets in Zendesk
- George Apostolov
How to Bulk Assign Tickets in Zendesk: step-by-step guide
Navigate to the left-side panel, then click 'Views'.
After that, select the tickets you want to assign to the agent. Simply click the tickbox next to them.
Tap 'Edit' afterwards to proceed.
Next, click on the 'Assignee' drop-down menu.
Under the Support category, select the agent to whom you prefer to assign the selected tickets.
Finally, click 'Submit' to apply the changes and enable the new assignment.
Quick answer: To bulk assign tickets in Zendesk, navigate to Views, select the desired tickets using the tickboxes, and click Edit. Next, open the Assignee drop-down menu, choose the preferred support agent, and click Submit to apply the changes.
About this Zendesk tutorial
Bulk assign multiple tickets to support agents in Zendesk by selecting them in Views, updating the assignee, and submitting. This guide shows how to bulk Assign Tickets in Zendesk in 6 steps, starting with "Navigate to the left-side panel, then click 'Views'" and finishing with "Finally, click 'Submit' to apply the changes and enable the new assignment". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to bulk Assign Tickets in Zendesk?
6 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How to Bulk Delete Spam Tickets in Zendesk, How to Change an Agent's Name in Zendesk and How to Change the Account Owner in Zendesk. Last reviewed 05 Oct 2026.
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