Guide

1. On the Views tab, select the specific ticket containing the text you wish to hyperlink.

2. Head over to the message box afterwards, then click the 'Add Link' button.

3. Type or paste the specific URL you want to use as a hyperlink.

4. Subsequently, enter a phrase or text where you wish to hyperlink the URL.

5. Tap 'Add' afterwards to apply the changes and enable the hyperlink.

6. After completing these steps, the hyperlink will be added immediately to the message.