How to Hyperlink Texts in Zendesk Tickets
- George Apostolov
How to Hyperlink Texts in Zendesk Tickets: step-by-step guide
On the Views tab, select the specific ticket containing the text you wish to hyperlink.
Head over to the message box afterwards, then click the 'Add Link' button.
Type or paste the specific URL you want to use as a hyperlink.
Subsequently, enter a phrase or text where you wish to hyperlink the URL.
Tap 'Add' afterwards to apply the changes and enable the hyperlink.
After completing these steps, the hyperlink will be added immediately to the message.
Quick answer: To hyperlink texts in Zendesk, select a ticket on the Views tab, click the 'Add Link' button in the message box, enter your URL and display text, and tap 'Add' to apply the changes immediately.
About this Zendesk tutorial
Add hyperlinks to your Zendesk ticket messages easily by entering your URL and text using the Add Link button. This guide shows how to hyperlink Texts in Zendesk Tickets in 6 steps, starting with "On the Views tab, select the specific ticket containing the text you wish to hyperlink" and finishing with "After completing these steps, the hyperlink will be added immediately to the message". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to hyperlink Texts in Zendesk Tickets?
6 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How to Integrate 8x8 with Zendesk, How to Integrate ActiveCampaign with Zendesk and How to Integrate Aircall with Zendesk. Last reviewed 05 Oct 2026.
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